ZizoBet Casino Privacy Policy

At ZizoBet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at https://zizobet.com/ or use any of our services. We encourage you to read this document carefully to understand our practices. By accessing our platform, you confirm that you have reviewed and accepted the terms outlined here. Our ZizoBet Casino commitment to data protection is not just a legal obligation — it is a core part of how we operate and how we build trust with our players.

Who We Are

ZizoBet Casino is owned and operated by Santeda International B.V., a company registered in Curaçao with Company Number 151296, with a registered address at Zuikertuintjeweg Z/N, Curaçao. We are licensed and regulated by the Curaçao Gaming Authority (CGA) under License Number OGL/2024/1798/1048, issued on August 14, 2024. Our services are represented by IGA Group at https://igagroup.com. Additionally, Santeda International Limited, with its registered office at Poreias 2, 3011 Limassol, Cyprus, acts as a payment agent of the license holder. When you interact with our platform — whether you're reading ZizoBet reviews, claiming a ZizoBet no deposit bonus, or using a ZizoBet promo code — we act as the data controller responsible for your personal information.

Information We Collect

We collect various types of personal data to provide you with a safe, personalised, and compliant gaming experience. At ZizoBet, we gather information both directly from you and automatically through your use of our site.

Information You Provide to Us

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Payment details, including card information and cryptocurrency wallet addresses
• Identity verification documents (passport, national ID, proof of address) submitted during KYC
• Correspondence you send us via email at Support@Zizobet.com or through live chat
• Promotional code entries such as a ZizoBet bonus code or ZizoBet no deposit bonus code

Information Collected Automatically

• IP address, browser type, and device identifiers
• Pages visited, time spent on our platform, and clickstream data
• Gaming activity, transaction history, and session logs
• Cookies and similar tracking technologies (see our Cookie section below)
• Geolocation data to verify eligibility based on your country of residence

How We Use Your Information

Our ZizoBet platform uses the data we collect for a range of essential and legitimate purposes. We process your information based on contractual necessity, legal obligations, legitimate interests, and — where required — your explicit consent.

• To create and manage your player account
• To process deposits and withdrawals using methods such as Visa, Mastercard, Apple Pay, Bitcoin, Ethereum, and other supported options
• To verify your identity in compliance with our KYC and AML obligations
• To apply and manage bonuses, including welcome offers, free spins, and cashback rewards
• To provide 24/7 customer support via live chat and email
• To send you promotional communications, where you have opted in
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To comply with the requirements set by the Curaçao Gaming Authority and applicable laws
• To improve and personalise your experience on our platform
• To enforce our Terms and Conditions and resolve disputes

Cookies and Tracking Technologies

We at ZizoBet use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise the content we show you. Cookies are small text files stored on your device when you visit our site. You can control cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our platform.

• Essential cookies: Required for the site to function correctly, including login sessions and security features
• Analytics cookies: Help us understand how players navigate our site so we can improve performance
• Marketing cookies: Allow us to deliver relevant promotional content and track campaign effectiveness
• Preference cookies: Store your language and localisation settings (English, Spanish, German, French, Italian)

Sharing Your Information

We do not sell your personal data to third parties. However, our ZizoBet Casino operations require us to share certain information with trusted partners and service providers under strict data processing agreements. These include:

• Payment processors and financial institutions handling transactions in EUR, USD, GBP, BTC, ETH, and other supported currencies
• Identity verification and KYC service providers
• Fraud prevention and security companies
• Regulatory authorities, including the Curaçao Gaming Authority, when legally required
• Analytics and marketing technology providers, subject to your consent
• IGA Group, acting as our trust service representative

We ensure that all third parties we work with are contractually bound to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In most cases, we are required to keep transaction records and identity documents for a minimum of five years following account closure. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. We at ZizoBet Casino are committed to honouring these rights where applicable:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at Support@Zizobet.com. We will respond to your request within the timeframes required by applicable law.

Security of Your Data

Protecting your information is a top priority for our ZizoBet team. We implement industry-standard technical and organisational security measures, including SSL encryption, secure server infrastructure, and strict internal access controls. While we do everything in our power to keep your data safe, no online system is entirely risk-free. We encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised access to your account.

International Data Transfers

As a global platform serving players in the United Kingdom, Spain, Germany, France, Italy, Australia, Canada, and beyond, we may transfer your personal data to countries outside your jurisdiction. When we do so, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection mechanisms, to maintain the security and integrity of your information.

Children's Privacy

Our services are strictly intended for adults aged 18 or over (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we discover that a person under the minimum legal age has created an account or provided personal data, we will promptly close the account and delete the associated information.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our platform after changes are published constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to get in touch with our team at ZizoBet Casino. You can reach us through the following channels:

• General Support: Support@Zizobet.com
• Affiliate Enquiries: Affiliate@Zizobet.com
• VIP Services: VIP@Zizobet.com
• Live Chat: Available 24/7 directly on our website

We are always here to help and will do our best to address your concerns promptly and transparently.